Main Sales: 01772 431216

Lines open: Monday - Saturday

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COVID-19 Update


Our Main Gates Are Open

Customers are no longer required to book a self-select collection slot in advance to purchasing materials from C&W Berry Ltd. Our Main Entrance Gates on Golden Hill Lane have re-opened and our temporary entrances on Braconash and Tomlinson Road are now no longer accessible to customers.


Over the course of the past 10 months, the booking system has been effective at regulating the number of people in our premises and we have received positive feedback on the way this has been handled. Throughout the pandemic we have consistently prioritised the health, safety and welfare of our customers and staff and have made every possible effort to minimise risk of transmission while on our premises. We are aware in some instances that customers have not always been able to book a time slot that suited their requirements and have also been inconvenienced by not being able to drive straight into our yard. We would like to take this opportunity to apologise for any inconvenience this may of caused.

During this period, our Weighbridge Department has been made available for non-account customers to pay for their itemised yard tickets of materials. This system has been effective at alleviating the numbers in our Main Shop and has helped to make things more efficient on-site. We are therefore going to continue this service for the foreseeable future to ensure we remain as productive as possible.


When You Arrive on Site

To help us comply with social distancing, we ask that you limit to 2 persons per vehicle when entering the yard. While on site please ensure that you comply with social distancing measures by keeping 2 metres apart from other customers and staff, abide by the queuing systems in operation and follow staff instructions. To protect our staff and customers, we have positioned screens at customer booking points and hand sanitiser is provided around the premises in all departments. We must insist that all customers bring an appropriate face covering which must be worn at all times while on our premises.


COVID-19 Site Instructions

In addition to social distancing, screens and hand sanitising stations, we have implemented regular cleaning regimes in all our customer service buildings and have made every effort to minimise staff mixing outside departments. We have also successfully implemented our own lateral flow testing programme for all employees at C&W Berry and staff are currently tested twice a week to help minimise the spread of coronavirus and further ensure on-site safety.


Lateral Flow Testing Installation

On-Site Summary

  • We are open to both trade and the public
  • You are no longer required to book an advanced self-select collection slot to access the site
  • Our entrance is at our main gates on Golden Hill Lane and is supported by access control
  • There is a limit of two persons per vehicle
  • Please wear a face covering on-site

Deliveries

We are currently operating a full delivery fleet to ensure demand is met for orders placed via the telephone, website or in person.


Please be assured that we are working very hard to adjust our business to the ever-changing circumstances to ensure that we serve our customers to the best of our ability whilst maintaining everyone’s safety.

In some departments you may still have to queue at peak periods, but we will endeavour to closely monitor this to reduce queuing times where at all possible by increasing staffing levels as and when required. If we find that the pandemic local statistics start to rise again to a substantial level, we will strongly consider going back to the booking slot system, but we hope this will not be the case.


As always, our priority is the health and well-being of our staff, customers, and the wider community. We would once again like to thank you for your continued patience and understanding with the situation we currently find ourselves in.

Please stay safe.

C & W Berry Ltd

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