Main Sales: 01772 431216

Lines open: Monday - Saturday

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COVID-19 Update


We are writing to clarify the company’s trading arrangements in light of the Government announcement on Saturday 31st October of a national lockdown from the 5th November to the 2nd December 2020.

In that announcement, the Government explicitly stated that the construction industry and hardware stores should remain open. We have been operating a strict booking system since reopening in June, which is effective at regulating the number of customers in the premises at any one time and is supported by access control to all customer service buildings.

When combined with screen installation, hand sanitising facilities, regular cleaning regimes, minimisation of staff mixing outside departmental bubbles, supply of staff masks and visors and an insistence on the wearing of masks by customers, we believe that we are doing all we can to create a safe environment in which to work and purchase materials.

C&W Berry Ltd will therefore remain open for trading during this period.


Collections

All customers are invited to book an appointment to collect materials by calling 01772 909 331. We will ask you which departments you wish to purchase from and allocate you a date and time slot. The numbers that we are allowing into our premises at any one time are restricted, to maintain a safe environment. Please note that our main gates are not open and our usual service of customers arriving when they wish is not currently available.

Our temporary entrance for this first phase of opening will be via Tomlinson Road and we ask that you come at your allocated time and not before. The temporary exit from our yard will be our gates on Braconash Road, adjacent to our Plumbing Department.


Temporary Site Entry & Exit

When You Arrive on Site

To help us comply with social distancing, we ask that you limit to 1 person per vehicle when entering the yard. Whilst on site please ensure that you comply with social distancing measures by keeping 2 metres apart from other customers and staff, abide by the queuing systems in operation and follow staff instructions. To protect our staff and customers, we have positioned screens at customer booking points and hand sanitiser is provided around the premises in all departments. As of Friday 24th July 2020, we must insist that all customers bring an appropriate face covering to be worn while in any of our departments in compliance with the latest government guidance (unless you have a legitimate reason not to).


COVID-19 Site Instructions

Deliveries

We are currently experiencing an unprecedented demand for delivery orders placed via the phone, website or in person, whilst operating a limited delivery fleet to enable social distancing.


Please be assured that we are working very hard to adjust our business to the ever-changing circumstances to ensure that we serve our customers to the best of our ability whilst maintaining everyone’s safety.

Our priority remains the health and well-being of our staff, customers and the wider community and we ask for your understanding whilst we refine these new restricted operations.

Please stay safe.

C & W Berry Ltd

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